Frequently Asked Questions

I HAVE A SPECIAL TESTER BLOTTER REQUIREMENT?

If you have a requirement for a large quantity, printed, embossed, foiled or die-cut to special shapes, then please contact us and we will provide a special quotation to you. For small quantities of Customised Tester Blotter Strips, you can order and upload your logo by visiting https://scentblotters.com/products/customised-products/.

DO YOU USE FSC PAPER & BOARDS?
All our Absorbent Boards are FSC accredited. If you require Tester Blotters on Recycled Absorbent Boards, then please contact us.
DO I PAY VAT TAX/DUTIES ON MY ORDER?

If you are based within the UK, 20% VAT is added at Checkout. Orders outside the UK do not include customs duties/taxes and these are the responsibility of the buyer.

HOW IS MY ORDER PACKED?
All orders are packed in suitable appropriate packaging to ensure protection during delivery. We use Bubble Wrap Envelopes, Twin-Ply Corrugated Boxes and Shredded Paper.
WHAT ARE YOUR SHIPMENT OPTIONS?

All orders include free shipping to 1 address using standard mail services (not tracked). If you require your order to have tracking there is an additional cost option at Checkout to add this to your order. We aim to despatch within 48hrs of your order. If you require an urgent delivery please contact us and we will let you know the options and additional costs.

IS IT SAFE TO ORDER ONLINE?

We use Stripe and PayPal to process our online payments who process over 15 billion payments securely online each year. Payment systems are monitored and audited regularly by a world-leading Qualified Security Assessors (QSA), so you can be confident that both services are completely secure.

CAN I CANCEL MY ORDER?
You have the right to change your mind for whatever reason and return your goods to us within 14 days of receiving them subject to you satisfying the Terms and Conditions laid out in our returns policy stated at the bottom of our invoice.
WHO DO I CONTACT IF I HAVE PROBLEMS WITH MY ORDER?
If you need to get in touch with us, then please email us at: info@scentblotterstrips.com
CAN I LEAVE FEEDBACK?

We always welcome feedback and you can leave feedback at https://uk.trustpilot.com/review/scentblotterstrips.com or on our Facebook page https://www.facebook.com/testerstrips